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End of support policy Guide for SynetoOS
Thank you for using Syneto products and services. Introduction This document defines the end of support policy for SynetoOS and it describes the Suppo...
Root cause analysis
Description Syneto Customer Support's resolution of a case means bringing back the system to the state previous to the failure. This does not mean ...
Case Creation with Priority 1
Production Priority 1 situations as defined by the Syneto Customer Support Guide (*see reference “Quick Support Guide): P1 Case Emergency – System is ...