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DoA ( Dead on Arrival / Deficient on Arrival )
Definition A DOA unit represents any Syneto hardware product that can be in the following two possible states at the time of the initial inspection: ...
RMA ( Return Merchandise Authorization )
Definition An RMA is an authorization granted by Syneto to repair or replace a product covered by warranty. In the context of an RMA procedure, the mea...
EoS ( End of Support )
Definition Syneto provides support for SynetoOS versions in accordance with the terms of this Policy. Support reaches its end (“EoS”) when the softw...
Hardware Maintenance Delivery Times ( HMDT)
Replacement spare parts and support plan details A special maintenance is included in all support plans, providing assistance on hardware issues, both at t...
Levels of priority
Assigning the correct priority to each request received by Syneto Customer Support is a simple operation, but of great importance. A quality classificat...