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DOA ( Dead on Arrival / Deficient on Arrival )
Definition A DOA unit represents any Syneto hardware product that can be in the following two possible states at the time of the initial inspection: ...
RMA ( Return Merchandise Authorization )
Definition An RMA is an authorization granted by Syneto to repair or replace a product covered by warranty. In the context of an RMA procedure, the mea...
EoS ( End of Support )
Definition Syneto provides support for SynetoOS versions in accordance with the terms of this Policy. Support reaches its end (“EoS”) when the softw...