Applies to: All versions


You might get into a situation where the Analytics page is not loading or when you get an alert about a service that entered the maintenance state.


Example:

A service failed - a start, stop or refresh method failed.svc:/system/collectd:default is unavailable. Run 'svcs -xv svc:/system/collectd:default' to determine the generic reason why the service failed, the location of any logfiles, and a list of other services impacted.

To solve this, you need to connect to SynetoOS using the direct console or the SSH console.

After you connect, you will be dropped into SynetoOS shell.


Example:

Syneto OS 4 (SunOS 5.11 syneto-release-4.3-bf6395e8fe   2019.01.17)
You have new mail.
Syneto Storage CLI shell version 4.4.0.1194.


Use <TAB> key for command line autocompletion. Type 'help' for commands.


[Config:hyper41x]$


Type unsupported shell.

Example:

[Config:rohyper41x]$ unsupported shell
*******************************************************************************
*** WARNING!
*** Using this shell in an inappropriate manner may void your warranty!
*** Use with extreme caution!
*******************************************************************************


Syneto OS 4 (SunOS 5.11 syneto-release-4.3-bf6395e8fe   2019.01.17)
You have new mail.

After you are redirected to the root shell, type the following commands to restart the Analytics-dependant services. Please keep the exact same order as shown below.

svcadm disable svc:/system/graphite-api:default
svcadm disable svc:/system/collectd:default
svcadm disable svc:/system/carbon:default
 
svcadm enable svc:/system/carbon:default
svcadm enable svc:/system/collectd:default
svcadm enable svc:/system/graphite-api

Refresh your browser.


Small demo video: