Applies to: SynetoOS 4.4. and below 


There are cases when Syneto User Interface becomes hanged due to large number of clicks done inside interface in parallel with its Analytics functions, and it is not responding anymore.

The behaviour it's related to a PHP-FPM server issue (77430)which is already reported in relation with all operating systems: Linux, Unix, Windows and related to its memory stack management limitations, for which the PHP-FPM producers are working to solve it. 


Workaround


Executing steps bellow we are clearing the memory stack.

You can restart the Syneto OS service that manages the web UI by using the following command:


    1. Log in to Syneto OS console and drop into unsupported shell for this:

unsupported shell

or 

sudo su -

    2. Clear the PHP-FPM service maintenance status:

svcadm clear svc:/network/php-fpm:default

    3. Restarting PHP-FPM service:

svcadm restart svc:/network/php-fpm:default

    4. And then restart the apache service using command line:

svcadm restart svc:/network/http:apache

    5. Checks:

- verify the datetime since when the Apache service has been brought back online by executing:

svcs | grep apache

Example output: