Applies to: HYPERSeries
We know how excited you are to upgrade to SynetoOS 4, but before that, we kindly ask you to give some attention to the following:
You need to make sure that before starting the upgrade:
- you planned the upgrade by scheduling it outside working hours or on a planned downtime;
you send us the Serial Numbers of the appliances and if it possible the ESXi version through an email confirmation at support@syneto.eu;
your firewall or proxy/transparent proxy is disabled and Syneto appliance has full internet access;
- all virtual machines are powered off beside SynetoOS VM;
- you have read the Upgrade Manual (attached below);
- you have created a Syneto Central account using end-user credentials.
Small but important notes:
- the upgrade must be started with the Primary appliance;
- at the end of the upgrade process, SynetoOS reboot will be required;
- upgrade duration estimated for 2 hours (primary and DR);