Applies to: All versions

Remote support service can be transitioned to maintenance if the connection with our support server was closed during a reboot or internet connectivity was lost on an appliance.

Affected component
svc:///system/remote-support:default faulted and taken out of service

To acknowledge this warning you need to Enable/Disable remote support form Help menu. See how to enable remote support


This service that failed only manage the administrative connection from Syneto Support Server to SynetoOS. Only impact of this service is that as long is in maintenance or disabled a technical support agent can not connect to the appliance.