Syneto Support FAQs
Syneto Customer Support work hours are: 9AM – 17PM CET. Syneto Support Phone Number : +39 0809 080 522.
Thu, 9 May, 2019 at 10:33 AM
Support plans are applied to Syneto system and are bound directly to the purchased system. A unique Serial Number identifies the appliance, which correspond...
Thu, 9 May, 2019 at 10:43 AM
Online Filing a Ticket online via Syneto customer support portal is the fastest way to file a support request and is available to all customers covered by ...
Thu, 9 May, 2019 at 10:47 AM
Before you contact Syneto Customer Support you should have the following information available: • Serial Number of the Syneto Appliance. • Description ...
Thu, 9 May, 2019 at 10:49 AM
To escalate a case, complete the following steps: Contact Syneto Customer Support by phone. Provide your existing case number and request to escalate the...
Thu, 9 May, 2019 at 10:51 AM
Customer support for Syneto products is delivered primarily in English and Syneto team continues to expand support capabilities in local languages.
Thu, 9 May, 2019 at 10:55 AM
The SLA abbreviation comes from Service Level Agreement. The service level is a measure of the relative impact of the technical issue on your business. ...
Thu, 9 May, 2019 at 11:33 AM
Here you will find the response time for each Support Plan. Please take a look and find out which is yours. According to each Priority Severity Level of th...
Tue, 14 May, 2019 at 5:44 PM
After identifying the type of your issue, you will receive a response according to Syneto Response time policy. P1 You are encountering an Emergency ...
Tue, 14 May, 2019 at 5:42 PM
Replacement spare parts target response Here are the details regarding the replacing spare parts target response for each support plan. Basic Warranty Su...
Thu, 9 May, 2019 at 11:29 AM