Syneto Support FAQs

Support Working Hours
Syneto Customer Support work hours are: 9AM – 17PM CET. Syneto Support Phone Number : +39 0809 080 522.
Thu, 9 May, 2019 at 10:33 AM
How do I verify if I am entitled to receive technical Syneto support ?
Support plans are applied to Syneto system and are bound directly to the purchased system. A unique Serial Number identifies the appliance, which correspond...
Thu, 9 May, 2019 at 10:43 AM
How to open a support request
Online Filing a Ticket online via Syneto customer support portal is the fastest way to file a support request and is available to all customers covered by ...
Thu, 9 May, 2019 at 10:47 AM
Requirements for case opening
Before you contact Syneto Customer Support you should have the following information available: • Serial Number of the Syneto Appliance. • Description ...
Thu, 9 May, 2019 at 10:49 AM
How do I escalate a case?
To escalate a case, complete the following steps: Contact Syneto Customer Support by phone. Provide your existing case number and request to escalate the...
Thu, 9 May, 2019 at 10:51 AM
What local languages are supported?
Customer support for Syneto products is delivered primarily in English and Syneto team continues to expand support capabilities in local languages.
Thu, 9 May, 2019 at 10:55 AM
What does SLA mean?
The SLA abbreviation comes from Service Level Agreement. The service  level is a measure of the relative impact of the technical issue on your business. ...
Thu, 9 May, 2019 at 11:33 AM
Response Time Policy
Here you will find the response time for each Support Plan. Please take a look and find out which is yours. According to each Priority Severity Level of th...
Tue, 14 May, 2019 at 5:44 PM
What does priority P1, P2, P3, P4 means?
After identifying the type of your issue, you will receive a response according to Syneto Response time policy. P1 You are encountering an Emergency ...
Tue, 14 May, 2019 at 5:42 PM
When can I expect a replacement component or field engineer to arrive?
Replacement spare parts target response Here are the details regarding the replacing spare parts target response for each support plan. Basic Warranty Su...
Thu, 9 May, 2019 at 11:29 AM