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Syneto Support FAQs

Support Working Hours
Syneto Customer Support work hours are: 9AM – 17PM CET. Syneto Support Phone Number : +39 0809 080 522.
How do I verify if I am entitled to receive technical Syneto support ?
Support plans are applied to Syneto systems and are bound directly to the purchased system. A unique Serial Number identifies the appliance, which corresp...
How to open a support request
Online Filing a Ticket online via the Syneto customer support portal is the fastest way to file a support request and is available to all customers covere...
Requirements for opening a case
Before contacting Syneto Customer Support, you should have the following information available: • Serial Number of the Syneto Appliance. • Description ...
How do I escalate a case?
To escalate a case, please complete the following steps: Contact Syneto Customer Support by phone. Provide your existing case number and request to esca...
What local languages are supported?
Customer support for Syneto products is delivered primarily in English. However, the Syneto team continues to expand support capabilities in local languages.
What does SLA mean?
SLA is an abbreviation for Service Level Agreement. The service level is a measure of the relative impact of the technical issue on your business. Accu...
Response Time Policy
Here you will find the response time for each Support Plan. Please take a look to find out which is yours. According to each Priority Severity Level of th...
What does priority P1, P2, P3, P4 means?
After identifying the type of issue you are encountering, you will receive a response according to the Syneto Response time policy. P1 You are encount...
When can I expect a replacement component or field engineer to arrive?
Target response for replacement spare parts Here are the details regarding the target response for replacing spare parts, according to each support plan. ...