Replacement spare parts target response
Here are the details regarding the replacing spare parts target response for each support plan.
|Basic Warranty Support Plan|
|Pro Support Support Plan|
|Mission Critical Support Plan|
Replacement procedure starts after agents confirmation, not at ticket opening.
If agents confirmation is received within 3PM spare parts will be shipped Next Business Day, after this time the NBD passes for the next day.
The customer has to provide the shipping address, a person of contact with a valid phone number. Without this confirmation received, the replacement spare part process is suspended until the required details had been successfully provided.
|Date Confirmation received from TSA (after the technical agent identified the defective component and confirmed the replacement procedure is starting)||Date that the new component will be shipped to you (you are informed about this replacement part with additional information needed+ a tracking link to follow the shipping process)||Delivery time (date that you should expect the part to be received)|
|Monday (before 3PM CET Hour)||Monday||Tuesday|
|Monday (after 3PM CET Hour)||Tuesday||Wednesday|
|Tuesday (before 3PM CET Hour)||Tuesday||Wednesday|
|Tuesday (after 3PM CET Hour)||Wednesday||Thursday|
|Wednesday (before 3PM CET Hour)||Wednesday||Thursday|
|Wednesday (after 3PM CET Hour)||Thursday||Friday|
|Thursday (before 3PM CET Hour)||Thursday||Friday|
|Thursday (after 3PM CET Hour)||Friday||Monday|
|Friday (before 3PM CET Hour)||Friday||Monday|
|Friday (after 3PM CET Hour)||Monday||Tuesday|
Delivery times refers only to Basic Warranty and Pro Support plans.
Please take a look at Pick-Up procedure after the new component has successfully been replaced.