SerenITy is a Syneto pro-active support service which simplifies and accelerates the resolution of technical issues, offers a personalised support experience and intelligently monitors your Syneto solutions. You will find information regarding SerenITy by clicking here:

  • critical alerts on your Syneto solution automatically open a ticket;
  • Syneto support engineers can reach out proactively and start working on the problem right away based on existing diagnostic system data;
  • support engineers can solve potential issues even before they become a threat to your infrastructure;
  • with SerenITyissues are resolved 40% faster
  • SerenITy monitors and analyses system data to proactively identify issues. 

Find out more about the maintenance support plans which include SerenITy.