Serenity is a Syneto pro-active support service which simplifies and accelerates the resolution of technical issues, offers a personalised support experience and intelligently monitors any of your Syneto solutions. You will find information regarding Serenity service by clicking here:
- critical alerts on your Syneto automatically open a ticket
- Syneto support engineers can reach out proactively and start working on the problem right away based on existing diagnostic system data.
- Support engineers can solve them even before they become a threat to your infrastructure.
- with SERENITY, issues are resolved 40% faster.
- the service monitors and analyses system data to proactively identify issues.
See more about maintenance support plans which include Serenity with further details in this regard.