Support plans are applied to Syneto system and are bound directly to the purchased system. A unique Serial Number identifies the appliance, which correspond to an active Support Plan.
How to find Serial Number of the Syneto Appliance. Click from your Dashboard -->About this machine and a popup with machine information from Central will open with all the machine information.
Syneto Support offers both hardware and software support for Syneto systems with active maintenance plan via phone, email, chat and the web. Our mission is to provide our customers with services that will allow them to quickly identify and remedy any issues with their systems.
There are different levels of maintenance and customer support in addition to hardware warranties. Check the support plans and response time policy for each of them and find yours.