Applies to: All versions
Remote support service can be transitioned to maintenance if the connection with our support server was closed during a reboot or internet connectivity was lost on an appliance.
Affected component svc:///system/remote-support:default faulted and taken out of service
#1 Restart Remote Access from web UI
To acknowledge this warning you need to Enable/Disable remote support from Help menu.
support disable support enable
or from shell as "admin" or "root" type:
config sup disable config sup enable
#3 Clear broken key in known_host file
To empty the known_hosts file type:
config sup disable echo "" > /var/storage/support/.ssh/known_hosts config sup enable
Note: This service that failed only manage the administrative connection from Syneto Support Server to SynetoOS. Only impact of this service is that as long is in maintenance or disabled a technical support agent can not connect to the appliance.